Customer Charter Archivement

Customer Charter Achievement for the Year 2025
Promise: Forwarding complaints received from complainants to the relevant district within three (3) working days.
Month Archivement Archivement Percentage
January As of January 31, 2025, a total of 17 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
February As of February 28, 2025, a total of 24 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100% 
March As of March 31, 2025, a total of 19 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
April As of April 30, 2025, a total of 34 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
May As of May 31, 2025, a total of 35 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
Jun As of Jun 30, 2025, a total of 20 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
July As of July 31, 2025, a total of 20 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
August As of August 31, 2025, a total of 13 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
September As of September 30, 2025, a total of 17 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
October As of October 31, 2025, a total of 31 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
November As of November 30, 2025, a total of 44 complaints have been received, and all of these complaints have been forwarded within three (3) working days. 100%
Disember As of Disember 31, 2025, a total of ___ complaints have been received, and all of these complaints have been forwarded within three (3) working days. %

 

Operation Hour

Monday -
Thursday
Office Hours: 8.00 am - 5.00 pm Break: 1.00 pm - 2.00 pm
Friday Office Hours: 8.00 am - 12.15 pm 2.45 pm - 5.00 pm Break: 12.15 pm - 2.45 pm
Saturday &
Sunday
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  • Tingkat 4 & 5, Bangunan Seri Perak Darul Ridzuan,
    Jalan Panglima Bukit Gantang Wahab,
    30000 Ipoh, Perak Darul Ridzuan

  • 605-209 5000
  • 605-254 0290
  • jpspk[at]perak[dot]gov[dot]my

Last Updated : 24 April 2026.

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